Location, Opening Hours, and Contact Details

Come on in - to shop at our store...

Shop location:

Unit 3, number 10 Akuna Drive
Williamstown (North) Victoria

Opening hours:

Monday to Friday: 9am to 5pm
Saturday: 10am to 3pm

Can't come in, but need sales and support assistance...

Sales and technical Support:

Email: support@idealtools.com.au

Phone: 1300 769 258
Fax: 03 9012 4487

Typical phone/email sales and support hours:

Monday to Friday: 9am to 5pm
Saturday: 10am to 3pm
Sundays and public holidays: Email or call to see if we are there.

If you are diverted to our message service, please leave a message because we will call you back.

For woodworking and tool classes...

Workshop location:

Unit 3, number 10 Akuna Drive
Williamstown (North) Victoria

Opening hours:

Some classes may be outside regular opening hours, but we workshop (not necessarily the shop) is open for classes at any scheduled class times. See your class booking for details.

Our postal and office details are...

If you need to send us something, our postal address is:

IDEAL TOOLS
3/10 Akuna Dr
Williamstown VIC 3016

Office and administration:

Email: office@idealtools.com.au

Phone: 1300 769 258
Fax: 03 9012 4487

Monday to Friday: 9am to 5pm

Order status information.

Wondering when your order will arrive? Need to change something about an order you've placed? You can review and revise your order so that it's just the way you want it by visiting Your Account.
If you were unable to find your answer using our Web site's self-service features, click one of the links to the left to contact our customer service department. We'll be happy to assist you. Please note:
For security reasons, we can only modify orders or send account information when the request comes from the e-mail address that is associated with your account.

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Our location.

Our demonstration workshop is located in Williamstown (VIC).

It is a common recommendation by consumer advocacy groups to only buy from online stores that display their physical address on their web site, and that not to by from online stores that only show a PO Box. It is good advice, but a bit generalised.

We find that if we list our Williamstown physical address on our contact page we get quite a few unscheduled visits for which we do not have time reserved for. We do not have a regular retail environment but a demonstration workshop which we think is better. We encourage you to visit our demonstration workshop via appointment. Appointments ensure adequate time reserved for you to explore our products without interruption. To make an appointment please email us at support@idealtools.com.au call 1300 769 256.