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We love providing free shipping where we can. Free shipping is provided where indicated on products or messages across our webstore, with the following normal exclusions if applicable:
* Carrier surcharges for over size items or remote deliveries. Your goods will not be shipped until we have advised you of these and you agree to continue or cancel order.
* Redelivery fees. You are provided tracking details on all parcel deliveries. If you are not able to receive goods at delivery address because no one present or cannot be unloaded, you will be automatically rebilled/invoiced for relevant fees.
* Required options like tail lift truck. You can select this option during checkout if you require it.
The above fees may also be applicable for paid shipping orders.
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COVID UPDATE (August)… although we are located in Victoria we are largely unaffected by the latest Vic restrictions, and shipping orders out to Victorian and nationwide customers. However, DELIVERY timeframes are a bit extended due to heavy utilisation of post and couriers these days. EMAILS to support@idealtools.com.au are being responded to as a priority. CALLS may not be picked up first time, so please leave a message for a call back. THANKS EVERYONE for your continued support.
COVID UPDATE (August)… although we are located in Victoria we are largely unaffected by the latest Vic restrictions, and shipping orders out to Victorian and nationwide customers. However, DELIVERY timeframes are a bit extended due to heavy utilisation of post and couriers these days. EMAILS to support@idealtools.com.au are being responded to as a priority. CALLS may not be picked up first time, so please leave a message for a call back. THANKS EVERYONE for your continued support.