More contact options

Sales and support assistance.

Sales and technical support:

Email: support@idealtools.com.au

Phone (within Australia local call rate*) 1300 769 258 (press 1)
Fax 03 9012 4487

*Local call rate excluding calls from mobiles.

Typical phone/email sales and support hours:

Monday to Friday (Australian EST) 9am to 5pm
Saturday (Australian EST) 10am to 3pm
 

If you are diverted to our message service, please leave a message because we will call you back.

 

Our postal details are.

If you need to send us something, our postal address is:

IDEAL TOOLS
PO Box 255
Lancefield VIC 3435

Office and administration:

Email: office@idealtools.com.au

Phone: 1300 769 258
Fax: 03 9012 4487

Monday to Friday: 9am to 5pm

 

Order status information.

Wondering when your order will arrive? Need to change something about an order you've placed? You can review and revise your order so that it's just the way you want it by visiting Your Account.

If you were unable to find your answer using our Web site's self-service features, click one of the links to the left to contact our customer service department. We'll be happy to assist you. Please note:

For security reasons, we can only modify orders or send account information when the request comes from the e-mail address that is associated with your account.

 

Not receiving email replies?

If you have used our forms to contact us in the past but have not received a reply, your ISP, spam filter, or e-mail client may be blocking some e-mail. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax or remove the settings that filter or block mail. Once you've established that you should be able to receive mail from us, please contact us again with your question.

Want to check if your ISP, spam filter, or e-mail client is blocking mail from us? Write us a quick test email. If you don't receive a reply within a day or so, you will know that messages from us are being blocked or deleted automatically by your ISP, spam filter, or email client.

 

Our location.

Our offices are located in Lancefield (VIC). It is a common recommendation by consumer advocacy groups to only buy from online stores that display their physical address on their web site, and that not to by from online stores that only show a PO Box. It is good advice, but a bit generalised. We find that if we list our Lancefield physical address on our contact page we get quite a few unscheduled visits. We do not have a regular retail environment, just offices.